Gemini Karts

Delivery & Returns Policy

Our Delivery & Returns policy can be found below. Should you have any further questions please contact us.

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Returning Items

If we supply a part that you feel is not up to standard you can return it to us in its original condition within 7 days of the date you receive the item, we will issue a refund for the price of the goods. The customer is responsible for all return carriage charges and must return it in its original package.

Please contact us for a returns authorisation number and the reason for return; the goods will then need to be returned within 7 days of obtaining the authorisation number.

No parts under warranty will be sent to a customer until the defective parts have been returned.

Complaints Procedure

While we aim to avoid complaints by providing a quality service, should you have a complaint please forward it to us by e-mail to info@geminikarts.co.uk. Any complaint should be made within seven days of the complaint first arising. We will endeavour to respond within five days, with the intention of resolving all complaints fairly and effectively.

Privacy Policy

Orders placed on our web site are done so using a secure server which encrypts your personal and credit card data whilst in transit. This information goes straight to the Payment Service Provider (PSP) via an encrypted transmission. We do not store or have access to credit card details of customers who order from the Geminikarts.co.uk. site. Geminikarts.co.uk does not sell, trade or rent your personal information to others.

Your e-mail is required so we can confirmation of your order.

Delivery Policy

We use a selection of carriers, which include Royal Mail, Parcel Force and TNT. A signature will normally be required at the time of delivery. We will not send goods to a PO Box number. The delivery charge will be shown when you check out and will include a packing charge on larger/multiple purchases, delivery may take from 2 – 14 working days from the date of order to dispatch unless a Special delivery service has been requested. A dispatch date will be e-mailed to the customer .For Express deliveries all orders should be placed by 11 am, after this time we cannot guarantee next day delivery. This assumes the item is in stock.

International orders are normally shipped Air Mail and is charged according to destination & weight of the order, we would aim to dispatch goods within 3 working days from the receipt of order. For orders within the E.U please allow up to 30 days delivery, for other international orders delivery times may be 30 days or more.

Cancellation Policy

You may cancel your order by e-mail or post within 7 days of receiving the goods.

They must be returned within a further 7 days at your expense an in good condition with the parcel unopened & unused. We will refund the cost of your order subject to the deduction of the delivery charge and a re stocking charge of £10 + vat.

See contact information for return address details. This return procedure does not affect your statutory rights.

Cookies

Cookies are small text files that a web site transfers to a site visitor’s hard disk or browser for added functionality or for tracking web site usage. Our cookies do not contain any personally identifying information. In order to measure the effectiveness of our site we may use cookies to identify repeat visitors to our site and determine the path visitors take on our site. Any information gathered with the use of cookies is compiled on an aggregate, anonymous basis.

The use of cookies is an industry standard and many web sites uses them, most Web browsers automatically except cookies, but you can usually change your browser to prevent that.

Law

The laws of England will govern this contract and both parties agree to submit to the exclusive jurisdiction of the English courts.

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